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Services

Service and Service Packages

When you choose a Richard Wolf product, you open the door to first-class service and support. Technical maintenance is still very important to Richard Wolf, but it is no longer the only pillar of our service department. Beyond technical safety and financial feasibility, we do everything we can to provide high-quality, reliable products, reduce the growing complexity of your work and meet your needs as fully as possible.

Richard Wolf Service – satisfaction you can rely on.

Three pillars of service

Maintenance and Customer Service

High-precision products are delicate and, with frequent use, can be damaged during their service life. Our new, modern service center offers all the repair services you need, with the aim of fixing faults in the shortest possible time and making your products as good as new.

Our service concepts – keeping your downtime to a minimum:

  • Instrument rental concept
  • Individual repairs
  • Disposal of old devices (registration no. WEEE DE 62106361)

We offer you reliable, high-quality customer service. Training and regular refresher courses for our employees ensure the excellent quality of our service team.

Contact us. We will be happy to help.

Technical Support

Need technical support with using or maintaining a product? We offer technical advice by phone, by e-mail or on site.

  • Remote service: our remote service solution lets us provide technical advice on your products or systems remotely, just as well as on site.
  • Project management: planning to build or modernize one or more operating rooms? Want to simplify and optimize your workflows and processes? Together with our experts, we will support you through every phase of the project.
  • Technical training: we offer a range of targeted, practice-oriented training programs. You will benefit greatly from our worldwide experience in installing, operating and maintaining our products!
Predictable Endoscopy

Progress is a good investment. Richard Wolf offers tailor-made investment concepts that keep your capital liquid, so you can invest quickly in new products and more advanced systems – increasing the reliability and flexibility of treatment for the benefit of your patients.

Keeping pace with modern medicine means constantly updating medical equipment, which requires continuous investment. The rising operating costs of old systems and technology also tie up funds, slow down workflows and hold back improvements in quality and processes. Healthcare facilities have to keep acquiring advanced medical equipment and technology in order to provide patients with the best possible treatment while remaining profitable.

Traditional sources of funding for upgrading medical technology and equipment are increasingly being replaced by innovative financing methods. Ever shorter innovation cycles in technology are leading more and more hospitals and healthcare facilities to choose tailored models such as financing, rental or leasing.

We support you on the basis of a fair partnership!

Our service concepts

  • Why choose an extended warranty?

    Even if something goes wrong, a Richard Wolf extended warranty gives you peace of mind. After the statutory warranty period ends, we extend the protection of your products as needed.

    A Richard Wolf extended warranty reduces your risk and helps you avoid unplanned maintenance costs.

    Brochure

  • Why sign a service agreement?

    Our modular service agreements help you plan care and maintenance after your purchase and minimize avoidable damage.

    With our service agreements you have nothing to worry about and can focus on what matters most: you use the endoscopes, and we take care of the rest!

    Brochure

  • Why choose 3xC?

    "3xC" stands for the Complete Coverage Contract concept. Offered by Richard Wolf, it is the perfect way to put together an individual, all-in-one solution for endoscopy. A fixed monthly payment eases the investment budget and reduces maintenance costs at the same time.

    Brochure

Returns

With a repair order number (RMA), we repair the products you return to us within a short time.

RMA online form

Professional Repairs

Take a look at the Richard Wolf repair process. We show you the workstations your product passes through and the steps that restore it to its original quality.

Questions?We are ready to help!
Customer Service
hongkong@richard-wolf.com