Welcome to Richard Wolf

We are

a global company headquartered in Germany with more than a hundred years of tradition and expertise in endoscopy. We develop, manufacture and sell system solutions for minimally invasive human medicine. We also develop and produce a very wide range of therapy devices for extracorporeal shockwave lithotripsy.

Customer satisfaction, partnership and service

We are committed to meeting the wishes of our customers and partners and to continuously increasing their satisfaction with and trust in us. With motivated employees, a clear service strategy, outstanding product quality and excellent advice and customer service, we strive to keep exceeding the expectations of our customers and partners.

Innovation

We focus on product development. Through targeted use of advanced technology and continuous exchange with leading experts and opinion leaders in the field, we develop innovative, value-adding, market-oriented products of high quality.

Quality management

We raise our employees' quality awareness through innovation and comprehensive training. The outstanding quality of our products exceeds all internationally recognized quality standards.

Organization

We are committed to fast, flexible decision-making within the company and in practice. By clearly defining individual responsibilities we want to increase job satisfaction and create the best possible decision-making structures in each market to ensure the success of our business.

Ecology

All our employees are highly environmentally aware. Caring for the environment is a very important part of our daily work. We believe that this sense of environmental responsibility also makes us more successful economically.

Employee training

Developing highly qualified people and providing first-class apprenticeship training has proven to enable our employees to meet the ever-increasing demands of today's business environment.

Corporate culture

We are committed to providing our employees with a stable, secure working environment and, through a system of support and challenge, a good balance between performance and job satisfaction. Our corporate culture is one of fairness, respect, transparency, loyalty and mutual trust, with a very strong team spirit.

With its long history in endoscopy, Richard Wolf enjoys an excellent reputation in the industry as a trustworthy, reliable business partner. We firmly stand for lawful conduct, transparency, sustainability, fairness and integrity. We develop, produce and sell our products based on first-class quality, customer satisfaction and patient safety. Today, observing the law and the company's own rules and codes of conduct is called "compliance". Our management in Knittlingen has set global compliance standards, on which our code of conduct and the related guidelines are based. These guidelines apply to all Richard Wolf employees, including management and the employees of our subsidiaries.

Over the past decades, Richard Wolf has earned an excellent reputation for quality and innovation in endoscopy. To protect this reputation, Richard Wolf has set out these rules of conduct in internal guidelines. These compliance guidelines set binding standards for the conduct of all employees. We also strive for fair cooperation with customers and suppliers through transparent business processes.

Quality is the foundation of our success – "spirit of excellence"

The outstanding quality of our products and services is the basis for our continued success and for meeting our customers' needs. We achieve excellent product quality and product safety by complying with the regulatory requirements of our target markets and through cooperation between all departments of the company. Our proactive employees, with their high level of expertise and quality awareness, provide strong support for this. On this basis, our business processes and workflows are continuously improved. Efficient, effective processes avoid the costs of non-conformity, secure business development and contribute to the company's continued success.

Quality policy

Product quality and product safety

We develop high-quality products designed to meet the needs of the market. To this end, we use new technologies and exchange ideas with opinion leaders on key areas of application. Our products are designed using state-of-the-art technology to meet strict product safety requirements. We systematically analyze our products on the market throughout their life cycle, which allows us to identify weak points at an early stage and take appropriate action.

Customer satisfaction

We ensure customer satisfaction with proactive employees, a well-developed service strategy, high-quality products and services, and professional expert advice and support.

Regulatory requirements

Our goal is to always meet the regulatory requirements of our target markets.

Cooperation between departments

We hold regular meetings for interdisciplinary exchange, where we decide on the right direction for the company. Decisions must meet customer expectations while also taking the company's commercial interests into account, and these factors have to be carefully weighed.

Employees

Ongoing analysis, employee reviews and systematic advanced training ensure that our employees in every area have a high level of expertise.

Processes and workflows

Outstanding quality is the result of working together. Working together allows us to review our processes regularly and to optimize the effectiveness and efficiency of processes and workflows. This is the foundation of our company's success. Systematic internal audits ensure the effectiveness of our processes and workflows. Transparent information, communication and training continuously raise our quality awareness.

Business development

Preventive management of non-conformities and the reduction of waste increase profitability. Our goal is therefore to prevent errors early, or at least to detect them as quickly as possible, and then to monitor them to ensure that our products and workflows improve.

Quality management system

The quality management system of Richard Wolf is certified to DIN EN ISO 9001 and DIN EN ISO 13485, as well as to the EU Medical Device Directive 93/42/EEC and ISO 13485. As a global company, we also meet the international requirements of our target markets. In addition, we are MDSAP certified.

Richard Wolf constantly strives for excellence. This is the guiding principle of our overall lean transformation. Our interpretation of the W-OPEX concept expresses the idea of Wolf Operational Excellence: aligning the company with the needs of the market and our customers, and with our internal guidelines. An interdisciplinary roadmap of incremental process optimization sets out the path to our ambitious goals.

In a first phase, the W-OPEX concept has been rolled out across the entire supply chain to increase the added value and cost-effectiveness of the related business processes. The sales processes will follow in the next phase to extend the positive impact. Another component of W-OPEX is critical chain project management in research and development, which shortens time to market as much as possible by increasing innovation and project throughput. To support sustainable transformation within the company and achieve our ambitious goals, we have set up an improvement organization.

Together with our employees and managers, we are now building a learning organization for continuous improvement.